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If you understand this call as a desperate interaction between two people, rather than a business transaction between a customer and a company, the pain is mutual. The customer service rep is trapped in an impossible position, in which any cancellation, even one he can’t control, will reflect poorly on his performance. By the time news of this lost customer reaches his supervisor, it will be data—it will be the wrong data, and it will likely be factored into a score, or a record, that is either directly or indirectly tied to his compensation or continued employment. It’s bad, very bad, for this rep to record a cancellation with no reason, or with a reason the script should theoretically be able to answer (the initial reasons given for canceling were evidently judged, by the script, as invalid). There are only a few boxes he can tick to start with, and even fewer that let him off the hook as a salesman living at the foot of a towering org chart. The rep had no choice but to try his hardest, to not give up, to make it so irritating and seemingly impossible to leave that Block might just give up and stay. The only thing he didn’t account for was the possibility the call would be recorded. Now he’s an internet sensation. The rep always loses.
mizoguchi:

Tilda Swinton and Lupita N’yongo at Museum of Modern Art 2013 Film benefit: A Tribute To Tilda Swinton (x)

mizoguchi:

Tilda Swinton and Lupita N’yongo at Museum of Modern Art 2013 Film benefit: A Tribute To Tilda Swinton (x)

(via chelsofly)

(Source: mydamnblog11, via tastemeee)

(Source: llanakila, via tastemeee)

(Source: islxndis, via flybynightshift)

(Source: beautifulgodzilla, via evanka)

(Source: madeupmonkeyshit, via mak3room)

If you understand this call as a desperate interaction between two people, rather than a business transaction between a customer and a company, the pain is mutual. The customer service rep is trapped in an impossible position, in which any cancellation, even one he can’t control, will reflect poorly on his performance. By the time news of this lost customer reaches his supervisor, it will be data—it will be the wrong data, and it will likely be factored into a score, or a record, that is either directly or indirectly tied to his compensation or continued employment. It’s bad, very bad, for this rep to record a cancellation with no reason, or with a reason the script should theoretically be able to answer (the initial reasons given for canceling were evidently judged, by the script, as invalid). There are only a few boxes he can tick to start with, and even fewer that let him off the hook as a salesman living at the foot of a towering org chart. The rep had no choice but to try his hardest, to not give up, to make it so irritating and seemingly impossible to leave that Block might just give up and stay. The only thing he didn’t account for was the possibility the call would be recorded. Now he’s an internet sensation. The rep always loses.
bastardvillain:

The Young Notorious B.I.G.

bastardvillain:

The Young Notorious B.I.G.

(via woodbones)

mizoguchi:

Tilda Swinton and Lupita N’yongo at Museum of Modern Art 2013 Film benefit: A Tribute To Tilda Swinton (x)

mizoguchi:

Tilda Swinton and Lupita N’yongo at Museum of Modern Art 2013 Film benefit: A Tribute To Tilda Swinton (x)

(via chelsofly)

"If you understand this call as a desperate interaction between two people, rather than a business transaction between a customer and a company, the pain is mutual. The customer service rep is trapped in an impossible position, in which any cancellation, even one he can’t control, will reflect poorly on his performance. By the time news of this lost customer reaches his supervisor, it will be data—it will be the wrong data, and it will likely be factored into a score, or a record, that is either directly or indirectly tied to his compensation or continued employment. It’s bad, very bad, for this rep to record a cancellation with no reason, or with a reason the script should theoretically be able to answer (the initial reasons given for canceling were evidently judged, by the script, as invalid). There are only a few boxes he can tick to start with, and even fewer that let him off the hook as a salesman living at the foot of a towering org chart. The rep had no choice but to try his hardest, to not give up, to make it so irritating and seemingly impossible to leave that Block might just give up and stay. The only thing he didn’t account for was the possibility the call would be recorded. Now he’s an internet sensation. The rep always loses."

About:

grown woman. lover of passion. inspirationally diverse. my free spirit is often mistaken for lack of caring. nothing less than real. addicted to thoughts I can't get rid of. the power to breathe through music. poetry is my sidebitch. ability to go harder than anything you've ever witnessed. i have a fetish for the finer things in life but all in due time. listen to my playlist it's 100% me. last but not least this blog is mainly fashion and black passion.

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